Frequently Asked Questions

ZipaClip is a free, easy-to-use, totally private, mobile messaging app that gives you complete control over who can view your video (or text) messages. With ZipaClip, your personal messages can only be viewed by those you intend, and can be recalled at any time.

Yes. ZipaClip really is free – within limits: ZipaClip is Free to download and send unlimited 30-second video messages; ZipaClip is Free to receive any video message; and ZipaClip is Free to send and receive text messages.

ZipaClip is not free when sending a video message over 30 seconds or all the way up to 5 minutes. For these longer messages you will need to have Messaging Minutes – and ZipaClip credits your account with 30 Free Messaging Minutes when you register to help you get started.

When you download and register your ZipaClip app, you are automatically credited with 30 Free Storage Minutes. When the total of your 'sent messages' exceeds the 30 free minutes, you will need to purchase more Storage Minutes.

Easy! Video messages over 30-seconds or up to 5 minutes maximum require a message minute. Minutes are calculated based on each sent video: if you send a one-minute video to four friends at the same time, you are only charged for one minute. Your account’s Messaging Minutes balance appears next to the hourglass icon in the app. You may purchase additional Messaging Minutes in blocks of time through ZipaClip using your iTunes account and your account is automatically credited.

In-App Messaging Minutes Options
20 Messaging Minutes: $0.99
40 Messaging Minutes: $1.99
60 Messaging Minutes: $2.99
120 Messaging Minutes: $5.99

Messaging Minutes are used in full minute increments, with rounding at the 30–31 second point. If your message is 30 seconds or shorter, no Messaging Minutes are required.

Sure. Each of your encrypted video messages are securely stored to ZipaClip on the cloud. Your account’s Storage Minutes balance appears next to the cube icon in the app. Once the total of your sent video messages exceeds the 30-minutes of Free Video Storage (approximately 60 video messages of 30-seconds each), you may elect to delete stored videos to reduce storage or you may purchase a Storage Minutes Annual Subscription through ZipaClip using your iTunes account.

One Year Storage Minutes Subscriptions
75 Minutes = $ 9.99 per year
150 Minutes = $17.99 per year
1,500 Minutes = $29.99 per year

Only one subscription may be active at a time and is valid for one year from date of purchase. Your subscription will not automatically renew, and we’ll remind you about it when it’s about to expire.

If you buy a second subscription plan during that same year, the one-year period restarts upon the purchase of the new plan. Any Storage Minutes in your account become inactive as the new plan supersedes the previous plan.

Storage Minutes apply with free-to-send, 30-second videos and paid videos of longer than 30-seconds. Videos of 30 seconds or less in length use 30 seconds of storage. Longer videos use full minutes, rounding at the 30–31 second point. See the Time and Storage Minutes below.

Time
0:00 – 0:30 = 0.5 Storage Minute
0:31 – 1:30 = 1 Storage Minutes
1:31 – 2:30 = 2 Storage Minutes
2:31 – 3:30 = 3 Storage Minutes
3:31 – 4:30 = 4 Storage Minutes
4:31 – 5:00 = 5 Storage Minutes

Note: If you ZipBack a message, it is not automatically deleted and is still stored. Sent text messages do not count against storage.

iPhone 3GS*, 4, 4S & 5

iPad 2, and 3rd & 4th generation

iPad Mini

iPod Touch 4th & 5th generation

*iPhone 3GS must be running iOS version 5.0 or later.

No, but depending on your connection speed, it may be faster to send video over Wi-Fi.

ZipaClip works through encryption. Your messages are delivered to the cloud in a secure pipeline and then encrypted for viewing access only. When you send a message, it is never stored on the device of the person you sent it to, so they can’t forward it to others. They see only an image and ZipaClip then streams your messages encrypted to their device. And, by setting your personal dot-lock code, only you can control who sees your private texts and videos in the ZipaClip app. Dot-lock provides you additional protection as your code is encrypted along with your messages.

If you forget your dot-lock code, no worries. Uninstall the app, reinstall it, and pick up where you left off creating and sharing private messages. All of your sent and received messages will reappear.

Just tap the Forgot Password button on the sign-in screen, enter your email address and we will send you an email with a link to reset your password.

Yes. Your messages are completely private and we will keep them that way. Score one for privacy!

If they are using ZipaClip they can send you a reply video or text message using ZipaClip.

Friends need to download the free app. Once they do that, your messages will be waiting for them to view and respond to. If you send a message to a friend who doesn't have ZipaClip, they will automatically be invited to download the app and directed to the App Store.

Everyone who downloads the app will need to confirm the download by following the link sent to them to their registered email or SMS number. Just our way of making sure we are protecting your privacy.

No and Yes.

No - not from inside the ZipaClip app. Besides, that kind of defeats the purpose of private video messaging.

Yes - if you really want to share your videos on a social media site, simply save videos shot in ZipaClip to your device. Then you are free to do whatever you want with those videos.

We all have oops moments. With our ZipBack feature, you can easily recall video and text messages at any time. Try doing that with ordinary messaging apps!

Capturing video with ZipaClip is easy. Simply press the large yellow button to begin recording. The button will turn red to indicate you are recording video. A helpful timer within that button indicates how long your movie is.

Press it again to stop recording and you will be on the Send To screen where you have the option to send, save to device or cancel.

To send, select a person from your contacts by typing their name in the “To” field or by pressing the “+” button. Or, choose a name from the “People” list.

Tap the Details icon and you can then tap the video's thumbnail image to either edit or preview before sending. You can also add a title or message before you send your video.

There are two ways to Save. Send the video and it will automatically be saved and encrypted to the ZipaClip server. The other way is to select the Save icon which will save your video to your camera roll - unencrypted.

Tap the Messages icon and view all of your messages in a list, grouped by conversation. Or, tap the Senders icon to view messages sent by individual people. The latest message will appear at the top. Tap the drop down menu in the upper right hand corner to reply with a video or a text, or to delete any message. How simple is that?

Yes, glad you asked. Tap the, Choose icon, pick any video from your album to be sent by ZipaClip. Repeat the fun over and over.

Email us at help@zipaclip.com. Or, select Settings then Connect with Us in the app. Help is on the way!

Tap Settings and scroll down in the menu and tap to read either Terms of Use or our Privacy Policy. Both are also available on our web site at www.zipaclip.com.